Refund policy
Refunds / Exchanges
Due to the tedious, handcrafted nature of our products, we are unable to provide refunds or exchanges for custom orders
Once you or a designated party has picked up an order and accepted for it, it is considered "signed" – we will ask to make sure that everything is correct such as the design, spelling, etc. Refunds requested due to decorating style, writing, color shade, or general design will not be honored after signing for your cake. In some instances you may bring the cake back in for design adjustments but this is an additional charge if the cake has been signed for.
All products are the responsibility of the customer once it leaves our shop. We are not responsible for any damage occurring to the cake during transport, set-up or any time thereafter. You will be given instructions on how to carry, transport, and store your cake upon pick up. Keep in mind that cakes are very fragile and damages can happen if not handled properly – such as cracks, smudges, melted frosting, etc. We only give refunds in accordance with refund policies stated below.
Cake flavor and texture is subjective. Full refunds requested due to flavor or texture after the cake has been accepted and picked up will not be honored. You may qualify for a percentage of a store credit if the product is brought back and the quality of the cake flavor or texture is determined to not meet our standards. Cakes must be brought back to us within a timely manner, preferably with 24 hours of pick up - please call or email us promptly to let us know of the issue. Quality determination is solely at the discretion of Just Celebrate. Please understand that we cannot issue refunds for cakes that have already been completely eaten. *Store credit percents are based on how quickly the cake is returned, how much has been consumed, and what we determine the quality to be. Store credits of any kind will not be issued to customers who do not contact us within 48 hours.
The following scenario is the only instance when we will provide a refund:
If you come to our store for pick up or if upon delivery the cake does not meet your expectations,
we will give you a refund (minus 25% handling/cancellation fee). This refund will be given as a store credit (no cash/money refunds will be given) NOTE: If we give you a refund, you CANNOT keep the cake. You can only get the refund if you refuse to “accept” the cake. We will NOT negotiate a partial refund if you keep the cake. This is a “take it, or leave it” policy. We are not responsible for any expense you may incur for replacing our cake.
***We do not give refunds under any other circumstances. Refunds are only given within 7 days.
Cancellation / Changes
Changes and cancellations to retail orders are accepted up until 7 days prior to the date of pick up. We are unable to make changes on orders after that time frame. No refunds will be provided for any payments made on the order no matter the amount - if canceled at least 7 day in advance we will be happy to transfer any payment made on that order to another order within 12 months from that date. We will provide no other refunds regardless the circumstances. You will be required to pay the full amount if the order is cancelled with less notice. This does not apply to orders that have contracts.
Bad Weather Cancellation Policy
Due to the unpredictable nature of weather conditions, we understand that sometimes events must be cancelled or postponed.
As a small business, we regret that we cannot offer refunds due to the costs incurred in preparing and processing orders. Instead, we offer a store credit for the full amount of your order, valid for one (1) year from the original order date. This credit can be used towards future purchases.
Terms:
- Store credit is non-transferable and cannot be exchanged for cash.
- Credit expires one year from the original order date.
- We will not accommodate refunds or exchanges for store credit.
We Appreciate Your Understanding,
Your support means the world to us, and we appreciate your understanding in this matter. Contact us If you have any questions or concerns, please don't hesitate to reach out.